Cas Privacy Policy
Cas is committed to protecting the privacy of every user in Malaysia. This policy outlines the types of information we collect, how we use it, your rights as a user, and the measures we take to keep your data secure.
Information collected by cas
When you register and use the cas platform, we collect several categories of information to ensure the service runs smoothly and securely. This includes:
- Account information: your full name, email address, phone number, and encrypted password provided during registration.
- Identity verification information: a copy of your identification document required for age verification and compliance with Malaysian law.
- Device and browser information: IP address, device type, operating system, browser type, and session data for security and platform optimisation purposes.
- Payment information: transaction details in MYR including the payment method used, such as TNG eWallet, FPX, and Maybank. Full card or bank account numbers are not stored directly by cas.
- Usage data: gaming activity, login times, pages visited, and account setting preferences.
- Cookies and tracking: session data and preference cookies that help cas personalise your experience.
We only collect information that is strictly necessary for platform operations and do not request data beyond what is needed.
How your information is used
Your personal information is used to create, verify, and manage your account on cas. This includes identity verification, password recovery, and account-related communications.
Transaction data is used to process MYR deposits and withdrawals, verify payments, and maintain financial records as required under Malaysian law.
Device and IP information is analysed to detect suspicious activity, prevent fraud, and protect the integrity of the cas platform and the security of all users.
Usage data is analysed in aggregate to understand platform usage patterns and improve user experience, site speed, and content relevance.
Cookies and tracking
Cas uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
- Session cookies: used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: stores your language settings, theme, and display preferences so you don't have to reconfigure them each time.
- Analytics cookies: collects anonymised usage data to help us understand how users interact with the cas platform.
You can manage or block cookies through your browser settings. However, disabling certain cookies may affect platform functionality. We do not use third-party cookies for advertising purposes without your consent.
Data storage and security
Cas stores user data on servers protected by enterprise-grade security measures. All sensitive information, including passwords and payment details, is encrypted using industry-standard SSL/TLS protocols. Access to user data is restricted to authorised personnel only and is subject to strict confidentiality agreements.
How long we retain your data depends on the type of information and applicable legal requirements. Financial transaction data is kept for the period prescribed by Malaysian law for audit and compliance purposes. Account data is retained for as long as your account remains active. Once your account is closed at your request, personal data will be deleted within a reasonable timeframe, unless the law requires longer retention.
In the event of a data breach that may affect you, cas will notify the relevant users within a reasonable timeframe and take immediate action to contain the damage.
Cas security measures
- SSL/TLS encryption for all data
- Two-factor authentication available
- 24/7 suspicious activity monitoring
- Access restricted to authorised personnel only
- Regular data backups on secure servers
Sharing information with third parties
Cas does not sell, rent, or share users' personal information with third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which information may be shared:
Transaction information is shared with payment processors such as FPX and eWallet providers solely to facilitate the secure processing of MYR deposits and withdrawals.
Cas may be required to disclose user information if mandated by Malaysian law, a court order, or a directive from a legitimate regulatory authority.
Technical infrastructure providers such as server hosting or cybersecurity services may have limited access to data solely to fulfil their technical functions.
Your rights as a cas user
As a cas user, you have the following rights regarding your personal data. You may submit any request related to these rights through our customer support:
You have the right to request a copy of the personal information we hold about you. We will fulfil this request within a reasonable timeframe.
If the information we hold is inaccurate or outdated, you have the right to request a correction. You may also update certain details directly from your account settings.
You may request the deletion of your personal data. Such requests will be processed subject to legal requirements that may obligate us to retain certain records.
To submit any request relating to your data privacy, contact the cas support team by email at [email protected] or via live chat on the platform. Please include your request type and account details to help us process it faster. We aim to respond within seven business days.
Policy updates and contact us
Cas reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, Malaysian legal requirements, or industry best practices. Users will be notified of any material changes via in-platform notifications or email to their registered address.
The effective date of the latest policy will be stated at the top of this page. We encourage you to review this page periodically. Continued use of the cas platform following any changes constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding your data privacy at cas, please contact us through the following channels:
- Email: [email protected]
- In-platform live chat (available 24/7)
- Section FAQ for answers to general enquiries
This policy takes effect on 1 January 2026 and is written in Bahasa Melayu for the clarity of Malaysian users.
Play safely and with confidence at cas
Your privacy is our priority. Register an account today and enjoy an online entertainment platform that is transparent, secure, and built for Malaysian users.