Responsible Gaming with cas
Cas believes that online entertainment should be safe, controlled, and enjoyable. We are committed to ensuring every user in Malaysia has a healthy gaming experience, and we provide a range of tools and guidance to help you play wisely.
Cas's commitment to responsible gaming
At cas, we do more than provide an entertainment platform — we're committed to the well-being of our users. Online gaming should be a source of fun and relaxation, not stress or financial hardship.
Our commitment covers several key areas: providing easily accessible self-control tools, educating users on the risks of excessive gambling, protecting vulnerable groups including children and teenagers, and ensuring that the cas platform is used responsibly by all users in Malaysia.
We encourage every user to understand that money used for gaming is purely for entertainment purposes — not as a source of income or a way to resolve financial difficulties.
Recognise the signs of at-risk behaviour
It's important to recognise the early warning signs before gaming habits develop into a more serious problem. Here are some signs to watch out for:
Borrowing money or using funds meant for essential needs to fund gaming. Feeling distressed after losing money.
Spending far more time playing than planned, and finding it difficult to stop even when you want to.
Prioritising gaming over family, work, or social responsibilities. Hiding your gaming habits from loved ones.
Continuing to play in an attempt to recover losses, which often leads to even greater losses.
Feeling anxious, irritable, or stressed when unable to play. Mood becomes heavily dependent on gaming outcomes.
Denying that a problem exists even when those around you have raised concerns about your gaming habits.
Set your time and budget limits
One of the best ways to maintain a healthy gaming experience is to set clear limits before you start playing. cas encourages every user to:
- Daily or weekly budget limit: Decide on the maximum amount in RM you are comfortable spending on entertainment in a week. Think of it like a budget for any other leisure activity.
- Playing time limit: Set a reasonable time limit for each gaming session — for example, no more than one hour at a time. Taking breaks between sessions is essential.
- Deposit limit: In your cas account settings, you can set a daily, weekly, or monthly deposit limit. Once the limit is reached, the system will temporarily block any additional deposits.
- Don't play when you're stressed: Avoid gaming when you are feeling sad, stressed, or emotionally unstable, as decisions made in such states are often poor ones.
Remember: Gaming should be a conscious, controlled choice — not an automatic habit. Take time to review your limits regularly.
Self-control tools at cas
Cas provides several self-control tools that you can activate at any time through your account settings or by contacting our support team:
Set a daily, weekly, or monthly deposit limit in MYR. Once a limit is set, a waiting period is required before it can be increased, ensuring decisions are made thoughtfully.
Request a temporary cooling-off period ranging from 24 hours to 30 days. During this time, your account will be suspended and you will not be able to log in or make any transactions.
If you feel that gaming has become a serious problem, you can apply for a long-term self-exclusion. Your account will be closed for the chosen period and cannot be reopened until it expires.
Cas will send you notifications when you've been playing for a set period or when your spending limit is approaching, helping you stay aware of your gaming activity.
Log in to your cas account and go to the "Account Settings" section to access all self-control tools. If you need assistance or wish to apply for immediate self-exclusion, contact our customer support at [email protected] or via live chat, available 24 hours a day.
Minor Protection
Cas strictly prohibits any individual under the age of 18 from registering or using our platform. This is not merely a legal requirement — it is a moral responsibility we take seriously.
During registration, users are required to confirm that they are aged 18 and above. cas also conducts periodic identity verification checks to ensure compliance with this policy.
If you're a parent or guardian concerned that your child may be accessing online gambling sites, we encourage you to:
- Install parental control software on shared devices.
- Have open conversations with your children about the risks of online gambling.
- Make sure your account login details are kept out of reach of children.
- Regularly monitor your children's online activity.
If you suspect that someone under the age of 18 is accessing the cas platform, please contact us immediately so that appropriate action can be taken.
Maintain a healthy balance and seek support when needed
Online gaming should be just a small part of a balanced life. cas encourages all users to maintain a healthy balance across entertainment, work, family, and personal wellbeing. Here are some tips to help you stay balanced:
- Spend quality time with family and friends offline.
- Make sure basic needs such as sleep, nutrition, and exercise are not neglected.
- Treat gaming as a reward after your daily responsibilities are done, not as an escape from problems.
- Review your gaming habits every month and assess whether they're still under control.
If you or someone you know needs professional help with a gambling problem, don't hesitate to reach out to the following support resources in Malaysia:
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Mental Health Helpline: 03-2935 935 (Hospital Kuala Lumpur)
- Befrienders KL: 03-7627 2929 (24-hour emotional support)
You don't have to go through this alone. Reaching out for help is a sign of strength, not weakness.
Check in with yourself
Ask yourself these questions honestly:
- Am I spending beyond my set budget?
- Is gaming interfering with my daily life?
- Am I trying to hide my gaming habits?
- Am I playing to escape from my problems?
- Has someone close to you ever expressed concern?